Booking Conditions


Terms and Conditions



Payment Policy :
- 3% Bank fee is applied for payment made by any card type (applicable from 1 Jan. 2014).
- All Promotional rates are exclusive of 10% tax and 5% service charges (Contact email: info@nobleboutiquehotel.com for more details)

Check-in/out Policy :
- Check in: from 14:00;
- Check out: no later than 12:00;
- Early check-in: subject to room availability.

Late check-out policy :
- Late check-out is subject to room availability
- 12:00 to 17:00 check-out: 50% room rate surcharge
- After 17:00 check-out: 100% room rate surcharge

Early arrivals and late departures:
- If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel

Guarantee Policy :
- A valid credit card will be required upon booking;
- For credit card reservations, the same card(s) must be presented upon check in at the respective hotels;
- Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.

Children Policy :
- Child under 5-year old: free of charge.
- Child from 5-year old to under 12-year old: surcharge $10/person/room/night.
- Child from 12-year old or extra Adult: surcharge $15/person/room/night.

Cancellation/Amendment Policy : This policy defines how to handle cancellations:
- If cancellation/amendment is made 72 hours prior to your arrival date, 50% total amount will be charged.
- If cancellation/amendment is made 24 hours prior to arrival date, 100% room rate and tax will be charged.
- Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@nobleboutiquehotel.com when you receive the refunded amount.

Complaints or Comments:
We take our guest satisfaction very seriously. Any complaint or comment regarding a stay at one of our hotels should be made in the first instance to the hotel's duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in writing to Managing Director, Noble Boutique Hotel, No 98 Hang Gai street, Hoan Kiem district, Hanoi, Vietnam

General information:
Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time.

Subject to the paragraph immediately below, we shall not be liable to you for any loss or damage in circumstances where:


1. There is no breach of a legal duty owed to you by us or by our employees or agents;
2. Such loss or damage is not a reasonably foreseeable result of any such breach;
3. Any increase in loss or damage resulting from breach by you of any term of our contract;
4. Any loss is in excess of three times the fee payable in respect of your stay.

Nothing in these terms and conditions excludes or limits our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.

These terms and conditions shall be governed by Vietnam law and the Vietnam courts shall have jurisdiction over any matter arising out of or in connection with them.

Notes:
- Surcharge of USD5 per vehicle is applicable for any arrivals after midnight and during the Lunar New Year (2016)
- All vehicles are new, air-conditioning, in good condition
- The hotel personnel holding a placard with the guest' name on will await at the airport terminal upon the guest's arrival
- Prices are inclusive of all tolls
- Any missed pick-up caused by providing wrong arrival details will involved with 50% of the agreed price

Privacy Policy



This privacy policy sets out how Noble Boutique Hotel uses and protects any information that you give Noble Boutique Hotel when you use this website.

Noble Boutique Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Noble Boutique Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th Nov, 2014.

What we collect
We may collect the following information:
Credit Card details
Name and job title
Contact information including email address
Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information
We will not distribute your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@nobleboutiquehotel.com as soon as possible. We will promptly correct any information found to be incorrect.

Noble Boutique Hotel

Payment Method

A. How to payment by bank transfer

Below is our bank detail:
Beneficiary Bank:
Account name:
Bank Name: VCB
Bank Account: (USD)
Swift Code: BFTVVNVX001
Bank Address: 31 - 33 Ngo Quyen, Hoan Kiem, Hanoi.

Beneficiary Customer
Details of payment: Advance payment for the...........Tour for Mrs/Mr/Ms..........

Please note that our prices are not inclusive of transfer fees levied by your bank and oversea bank - please ask your bank to transfer the sum without prior deduction or any shortfall.

B. How to payment by credit card (online payment)
We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) but MasterCard with international security standard. We will send you the link to fill in the form and you will make the online payment through the following steps:

1. Card type selection:
The payment gateway interface will appear as below for you to select the card type you are going to pay with: Visa, MasterCard, American Express, and JCB.

2. Card Information Input
To make the payment, you will input the following card information:

Card Number:
Expiry Date:
CSC:
Address:
City/Town:
State/Province:
Post/Zip Code:
Country:
Click PAY.

3. Transaction Result
You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order status and the transaction result.

Note:
In some cases, your transaction may not be successful due to:
- In correct card information
- Not enough credit balance (daily or monthly)
- Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.

In case you input correct card information but you did not receive the transaction result from the payment gateway or from us.Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order.

Please note that all online credit transactions are subject to a 3% surcharge with all cards (Visa, Master, Amex or JCB).

Cancellation Policy



Cancellation/Amendment Policy: This policy defines how to handle cancellations:


- If cancellation/amendment is made more than 72 hours prior to your arrival date, 100% total amount will be charged.
- If cancellation/amendment is made within 72 hours prior to arrival date, 100% room rate and tax will be charged.
- Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non - refundable
* The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@nobleboutiquehotel.com when you receive the refunded amount.